Refunds & cancellation

Open your dashboard and press Manage billing. That opens our payment provider's portal, where you can cancel in one click. You do not need to email anyone and you do not need a reason.

Cancelling stops the next charge. You keep access until the end of the period you have already paid for — we don't cut you off mid-month for cancelling.

Your accounts, proxies and settings live on your own computer. Cancelling does not delete them, and you can export everything at any time from inside the app.

Use Contact support in the app or on your dashboard within 14 days of a charge and we will refund it in full. Refunds go back to the original payment method, usually within 5–10 working days depending on your bank.

Outside 14 days we don't refund a period that has already run, but you can cancel so you aren't charged again.

If Umbra was broken in a way that stopped you using it, say so whenever you notice — the 14 days is a floor, not a shield, and we would rather fix it or refund it than argue.

USDC payments are checked and approved by hand, and they buy a fixed 30-day term rather than a subscription — so there is nothing to cancel, and nothing renews.

Because a blockchain transaction cannot be reversed by us, a crypto refund is sent back as a new transfer to an address you give us. The same 14-day window applies.

The Windows and macOS builds are not released yet. If you buy now and change your mind before you have a build to use, the 14 days runs from the date of the charge as usual — and if the wait is the reason, tell us and we will sort it out regardless of the date.