Get help
Two ways to reach us, both landing in the same place: the Contact support form in the app, and the one on your dashboard. There’s no ticket portal and no queue number — a person reads every message.
Contact support, in the app
Open Contact support from the sidebar’s Quick Help (or Settings → Plan & licence → Help & support). Your message goes straight to us with your app version, platform and licence attached — no card details, no Account contents. You can add a reply address if you’d like us to follow up.
Or from your dashboard
Signed in at umbrabrowser.com? Your dashboard has a Contact support form that goes to the same place, with your account attached automatically — no need to type your email or licence key.
Locked out? “Can’t activate?”
If the app won’t activate, you don’t need to be signed in. Use “Can’t activate?” on the activation screen — it sends the same kind of report with no licence attached, since there isn’t one yet.
Billing, refunds & account
For anything about a charge, a refund, or your account, use Contact support — in the app or on your dashboard. Both reach the same queue. Refunds have a 14-day, no-reason window.
Share only what you choose
For a stubborn problem, Settings → Security & privacy → Diagnostic file for support writes a Support Bundle you can read before it leaves your machine. Building it sends nothing on its own.